Introduction to Omnium

September 4th, 2026

omniumcommerce.com

Agenda

01Introductions
02Intro to Omnium
03Questions & next steps
04Invitation to Insights by Omnium

The problems we see on the retail market

Why most retailers fail at omnichannel.

A customer walks in holding up their phone. The website says the item is here. The employee says “let me check”, looks twice, then walks back to apologise for something they did not do. The lost sale is the cheapest thing lost in that exchange.

It isn’t bad culture. It’s a bad number.

Two teams, both right

Online sees stores holding stock back. Stores see online selling things that aren’t there. Both describe something real. Neither is the problem.
Two versions of the truth

It looks like a culture problem, which is why so many try to fix it with workshops. It is a data problem.
The human cost

First staff apologise. Then they apologise pre-emptively. Then they go quiet, and “it’s always wrong” becomes a reflex.

A flashy AI front‑end can’t save a broken backend

If stock can’t talk to your stores in real time, AI doesn’t fix the customer experience. It apologises faster, with better grammar. AI does not fix bad data, it industrialises it.

When a customer buys online, which stock pool answers?
When it goes wrong, who eats the cost?
Can a store employee see the same number as your website?

$1.7T

Global cost of inventory distortion each year

IHL Group, 2025

6.5%

Of global retail sales, not of profit

$691B

Lost to empty shelves alone

~16%

Of US retail sales come back as returns

NRF, 2025

The solution

A true omnichannel experience.

Omnium helps you connect stores, webshops, warehouses and partners so every customer journey feels seamless:

Buy online → Pick up in store → Return anywhere

Trusted by retailers and brands

+70

Omnichannel retail customers

>100%

Growth in ARR 2025

2025

Retail Tech of the Year, Norway

AAA

Credit rating from D&B

Omnium Commerce

A retail platform for OMS, e-commerce and POS

Omnium Commerce — three in one

A separate OMS is key for omnichannel.

01

Omnium OMS

Order Management System

Manage orders across all sales channels
Inventory with pick-lists, returns and payments
Orchestration of omnichannel complexity
B2B and B2C in the same solution

02

Omnium E-Commerce

Headless e-commerce

API-first storefront with multi-market support
Combine with CMS, delivery and payment of your choice
Shared product catalogue, price lists and campaigns
One feed of products, prices and inventory to search tools

03

Omnium POS

Point of Sale

POS interface on top of the OMS
Order from store, Click & Collect, order to store
Order application to complement
Lightweight in-store technology

Joint data layer Orders, customers, inventory, prices and campaigns

Store

Warehouse

Customer

What is an Order Management System?

“It’s never been more important for companies working with B2C to have an omnichannel strategy in place. An OMS is the heart of any such strategy.”

Forrester Research

The operating layer of retail.

An Order Management System (OMS) helps companies organize and streamline order management across all sales channels, providing customers with a unified shopping experience.

Orders Inventory Fulfillment Returns

Order orchestration
Order tracking
Inventory management
Returns handling
360° customer view
Analytics & reporting

Stores

Social

Mobile

Marketplace

Web

The heart of your omnichannel experience.

Connector framework — new integrations made with ease
Standard integrations or open API
Seamless integration with ERP, CRM, PIM, WMS, e-commerce, payment and shipping providers
100% cloud-based SaaS solution
MACH certified member

Why has OMS become more relevant than ever?

To meet continuously increasing customer expectations.

Sales channels

Online Stores Marketplaces Call centers App Social B2B Agentic

A specialized orchestration system is needed to handle complexity, streamline and optimize processes.

Inventory sources Inventory considerations Decision criteria

Fulfillment methods

Click & Collect Lockers DC Suppliers Ship from store Cross-docking Ship to store Drop-ship

Complete frontend freedom.
Total backend control.

Don’t let rigid systems dictate your customer experience. Omnium’s headless architecture decouples your frontend presentation layer from your backend commerce logic.

Website

App

Marketplace

Orders
Carts
Customers
Products
Click & collect
Stores

The In-store App: a native extension of your OMS

Built for the shop floor, on mobile or tablet. It runs on the exact same live data core as the rest of your business, so store staff see what e-commerce, customer service and operations see: one stock picture, one customer, one order history.

Staff pick and hand over click & collect orders, search stock across every store, take returns and claims, count and transfer stock by scan or RFID, and receive purchase orders, all from the same app. No separate systems, no training project.

Store app

Mobile app

Dashboard
Search
Shortcuts
Click and Collect
Purchase orders

Omnium POS: built on the OMS you already run

POS is a checkout on top of your platform, not a new system to maintain.

In Omnium today

Products, prices and promotions
Live inventory across all stores
Customer profiles and order history
Click and collect flows
Purchasing and goods reception

+

What the POS adds

Native checkout app for store staff
Card, cash and Vipps payment
Cash drawer and receipts
X/Z reports and SAF-T export
Same prices and promotions as online

Well orchestrated partnership services.

Our partner ecosystem is vital to strengthening the omnichannel offering we build for you as retailers. Solution Partners bring implementation expertise. Technology Partners bring tested integrations and tech solutions that strengthen our omnichannel platform. Together, they help you get more from Omnium.

Microsoft Dynamics 365 Business Central

Adyen

Stadium partners with Omnium.

One of the Nordics’ leading sports retailers, with a broad store network across Sweden, Norway, Finland and Denmark.
Chose Omnium after a thorough evaluation as its new omnichannel platform.
Omnium OMS and commerce engine power the next generation of all Stadium concepts online.
One seamless experience in store and online, across both Stadium and Stadium Outlet.

“Omnium aligns perfectly with the architecture we aim to build and meets the high demands we and, most importantly, our customers have.”

TR Tommy Resin
Head of Digital Business, Stadium Group

Results for ARK Bokhandel

+25%

Revenue after launch

4

Months to return on investment

10–15

FTEs saved on Click & Collect

0

Downtime incidents, down from 4–5 per month

“ARK notes a 50 percent efficiency increase in several internal tasks. Moreover, ARK observed a 15 percent increase in conversion rate and a 25 percent boost in revenue just one month after launching the new online solution.”

AM Anders Martinsson
CTO at ARK

Live inventory updates — from 15 minutes to milliseconds
From 80% bug fixing to 80% development — speed of innovation and CX
50% fewer ERP servers — large license cost savings in SAP

Invitation

Insights by Omnium

Shaping the future of commerce, together. One curated day for Nordic retail.

Date: October 13, 2026
Time: 08:30 – late
Venue: Ambassaden Eventspace, Oslo

QR code

Questions & next steps

Thank you

AS

Andreas Sjölund

CRO Omnium

+47 401 90 753

andreas.sjolund@omniumcommerce.com